Day to Day
Troubleshoot and find creative solutions to customer issues. Communicate solutions and recommendations via different channels.
Led the APAC Design Program
- Generated actionable insights from tickets worked and JIRAs filed to create better resources for the team
- Conducted workshops for new hires on the team to get them started with helping customers on the CMS
Keep the big picture in mind.
Some of my Proud Moments
Global Top Performer 2020, 5-time Global Top NPS , Global HEART Award Q3 2021
2-time Singapore Champion, 4-time APAC Quarterly Top Performer, 2-time APAC HEART Award