Day to Day

Troubleshoot and find creative solutions to customer issues. Communicate solutions and recommendations via different channels.

Adding Value


Screenshot 2022-07-22 at 5.04.11 PM

Led the APAC Design Program

  • Recorded training materials to help the APAC Support Team build skills in HTML, CSS, Javascript
  • Generated actionable insights from tickets worked and JIRAs filed to create better resources for the team
  • Conducted workshops for new hires on the team to get them started with helping customers on the CMS
Best Takeaway

Keep the big picture in mind.

Some of my Proud Moments

Global Top Performer 2020, 5-time Global Top NPS , Global HEART Award Q3 2021

2-time Singapore Champion, 4-time APAC Quarterly Top Performer, 2-time APAC HEART Award